156 – 160 ). listen actively means investing H u m a n i t i e s

Introduction

In this Assignment, you will identify instances of
effective and ineffective communication in terms of effective listening.

Review Wood, Chapter 6, and the Prepare section.

Wood presents three Guidelines for Effectively Listening
that summarize the concepts in Chapter 6:

• Being
  mindful involves paying complete attention to what is happening in an
  interaction without imposing your own thoughts, feelings, or judgments.
• Adapting
  listening appropriately requires knowing your purpose for listening, the
  context, and the needs and circumstances of the person to whom you are
  listening. Wood discusses three reasons for listening: for pleasure, for
  information, and to support others. The textbook details the attitudes and
  skills required for each (pp. 156–160).
• Listen
  actively means investing the effort needed to apply effective listening
  skills and to become an active partner in reaching mutual understanding.

Perform: Assignment (100 points) CM206-3: Analyze what
constitutes effective interpersonal communication in diverse contexts.

In this Perform activity, you will respond to 5
open-ended questions about a video scenario.

You will submit your completed work to your instructor
via the Dropbox.

NOTE: When citing the textbook, use APA style as
follows:

Wood, J. (2010). Interpersonal
communication: Everyday encounters. Boston, MA: Wadsworth.

Instructions

View the transcript, Alan
O’Connor, Manager http://extmedia.kaplan.edu/artsSCi/CM206/CM206_1404C/CM206_Unit_6_Video_Transcript.pdf

Use the
concepts in Unit 6 as you respond to the questions on effective listening
strategies.

Questions:

1. From
   the interaction does it seem to you that Alan is actively listening? Why
   or why not?
2. Describe
   how Alan’s opening thoughts on his job, narrated in the video, affect his
   approach to the performance reviews. Does Alan’s view of his job foster a
   negative or positive work atmosphere with his employees? Explain.
3. How
   might issues of diversity and multiculturalism impact Alan’s listening
   skills? How might this impact his organization?
4. Using
   the effective listening guidelines in the text, make three suggestions
   that would allow Alan to fulfill his responsibility to provide employees
   with critical feedback about performance and to establish a supportive
   climate.
5. What
   suggestions would you give Alan about how to start interviews in ways that
   establish a supportive environment for interaction?

Preparing your Project

• For
  this project, you are answering the questions, not writing a traditional
  paper. You can copy the questions listed above into a Word document and
  then add your answers.
• Your
  answers should be composed in complete sentences and paragraphs, and the
  entire project should be a total of 500 to 600 words, or about 2 pages.
• Use
  1-inch margins on all sides of the document.
• Use
  a 12-point font such as Times New Roman or Arial.
• If
  you cite references (such as the text), you need to provide the source information.
• Your
  project should demonstrate careful proofreading.