156 – 160 ). listen actively means investing H u m a n i t i e s

156 – 160 ). listen actively means investing H u m a n i t i e s


In this Assignment, you will identify instances of
effective and ineffective communication in terms of effective listening.

Review Wood, Chapter 6, and the Prepare section.

Wood presents three Guidelines for Effectively Listening
that summarize the concepts in Chapter 6:

  • Being
    mindful involves paying complete attention to what is happening in an
    interaction without imposing your own thoughts, feelings, or judgments.
  • Adapting
    listening appropriately requires knowing your purpose for listening, the
    context, and the needs and circumstances of the person to whom you are
    listening. Wood discusses three reasons for listening: for pleasure, for
    information, and to support others. The textbook details the attitudes and
    skills required for each (pp. 156–160).
  • Listen
    actively means investing the effort needed to apply effective listening
    skills and to become an active partner in reaching mutual understanding.

Perform: Assignment (100 points) CM206-3: Analyze what
constitutes effective interpersonal communication in diverse contexts.

In this Perform activity, you will respond to 5
open-ended questions about a video scenario.

You will submit your completed work to your instructor
via the Dropbox.

NOTE: When citing the textbook, use APA style as

Wood, J. (2010). Interpersonal
communication: Everyday encounters. Boston, MA: Wadsworth.


View the transcript, Alan
O’Connor, Manager

Use the
concepts in Unit 6 as you respond to the questions on effective listening


  1. From
    the interaction does it seem to you that Alan is actively listening? Why
    or why not?
  2. Describe
    how Alan’s opening thoughts on his job, narrated in the video, affect his
    approach to the performance reviews. Does Alan’s view of his job foster a
    negative or positive work atmosphere with his employees? Explain.
  3. How
    might issues of diversity and multiculturalism impact Alan’s listening
    skills? How might this impact his organization?
  4. Using
    the effective listening guidelines in the text, make three suggestions
    that would allow Alan to fulfill his responsibility to provide employees
    with critical feedback about performance and to establish a supportive
  5. What
    suggestions would you give Alan about how to start interviews in ways that
    establish a supportive environment for interaction?

Preparing your Project

  • For
    this project, you are answering the questions, not writing a traditional
    paper. You can copy the questions listed above into a Word document and
    then add your answers.
  • Your
    answers should be composed in complete sentences and paragraphs, and the
    entire project should be a total of 500 to 600 words, or about 2 pages.
  • Use
    1-inch margins on all sides of the document.
  • Use
    a 12-point font such as Times New Roman or Arial.
  • If
    you cite references (such as the text), you need to provide the source information.
  • Your
    project should demonstrate careful proofreading.

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