work requires limited human involvement may threaten employees manager may use information B u s i n e s s F i n a n c e

work requires limited human involvement may threaten employees manager may use information B u s i n e s s F i n a n c e

The needs assessment serves as the foundation of a successful training initiative. The needs assessment helps understand what needs to be addressed in the training program to ensure that the solution matches the need.


Using your module’s readings and Internet research, create a 4- to 5-page paper and respond to the following points:

  • List different methods used in a needs assessment.
  • Choose one method discussed in the text and provide the pros and cons of the method.





Generates data relevant to work environment

Minimizes interruption of work

Needs skilled observers

Employees’ behavior may be affected by being observed



Can collect data from a large number of persons

Data easily summarized

Requires time

Possible low return rates, inappropriate responses

Lacks detail

Only provides information directly related to questions asked


Good at uncovering details of training needs, as well as causes of and solutions to problems

Can explore unanticipated issues that come up

Questions can be modified


Difficult to analyze

Needs skilled interviewers

Can be threatening to SMEs

Difficult to schedule

SMEs provide only such information they think you want to hear

Focus groups Crowdsourcing

Useful with complex or controversial issues that one person may be unable or unwilling to explore

Questions can be modified to explore unanticipated issues

Reduces risk that training based on needs assessment will be rejected by stakeholders

Time-consuming to organize

Group members provide only information they think you want to hear

Documentation (technical manuals, records)

Good source of information on procedure


Good source of task information for new jobs and jobs in the process of being created

You may be unable to understand technical language

Materials may be obsolete

Online technology (software)


Minimizes interruption of work

Requires limited human involvement

May threaten employees

Manager may use information to punish rather than train

Limited to jobs requiring interaction with customers via computer or phone

Historical data reviews

Provides data related to performance and practices

Available data may be inaccurate, incomplete, or not fully represent performance

Assignment 2 Grading Criteria

Maximum Points

  1. Analyzed the appropriateness of the needs assessment:
    1. Included all steps required for a needs assessment.
    2. Identified various methods used to conduct a needs assessment.
    3. Presented pros and cons of one method.


Included all citations in APA format.


Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; displayed accurate spelling, grammar, and punctuation.




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